Customer Services

This course is for anyone that works in a customer service environment whether this is face to face or on the phone relating to many industries from Contact Centres to Hospitality. If you are experienced within this area you will be able to brush up on your skills and get ahead of the competition. If you are new to this industry this course will help you to understand customers and providing the best level of service.

Our unique cloud based LMS Platform allows for learning to take place anywhere, anytime on any device. All you need is an Internet or mobile data connection

This course will cover:

Meeting Customer's needs
Dealing with Angry Customers
Handling Customer Data
Standards of Service

 

 ONLY £20
Including Certificate

By the end of this course you will:

 Deliver a high Standard of Customer Service
 Understand your Customers 
 Deliver service to frustrated Customers
 Demonstrate the principles of Customer Service
 Understand the Customer Journey/Cycle
 Deal with feedback and complaints accordingly

10-15 hours of learning

Remote Support

12 Months Access

Certificate Awarded

Interested in this course? Tell us more and a tutor will be in touch in the next 24 hours.